Troubleshooting

The most common questions and their solutions.

The shortcut doesn’t open the panel.

• Make sure ClipWorX is running: the clipboard icon must be visible in the menu bar. If it isn’t, open ClipWorX from the Applications folder.
• Another app may use the same key combination. Set a different shortcut in Settings › General.

The item isn’t pasted.

• Check in Settings › Paste that Accessibility access is granted (green checkmark).
• If it shows “No access” even though ClipWorX is enabled in System Settings, remove ClipWorX under Privacy & Security › Accessibility with − and grant access again. This can be necessary after an update.
• Some apps block simulated keystrokes, for example in password fields. The item is still on the clipboard; press ⌘V yourself.

Something I copied is missing from the history.

• Did it come from an app in the Don’t record list?
• Did the app mark it as confidential or temporary? See Privacy and data.
• Is a pinboard selected? Then the panel shows only that pinboard’s items. Switch to History.
• Is a search term still entered? Clear the search with esc.
• If the item is older than the retention period, it was deleted automatically.
• Was ClipWorX running when you copied it? Turn on Open ClipWorX at login.

Items don’t appear on my other Mac.

• Is sync turned on on both Macs, and was ClipWorX restarted afterwards? See Settings › iCloud.
• Are both Macs signed in to iCloud with the same Apple Account and online?
• If the status shows an error, for example because your iCloud storage is full, fix the cause and restart ClipWorX.

The panel appears on the wrong display.

ClipWorX opens the panel on the display the pointer is on. Move the pointer to the display you want and open the panel again.

A file can’t be pasted.

ClipWorX only remembers the path of a copied file. If the file has since been moved, renamed or deleted, copy it again in the Finder.

The interface appears in the wrong language.

ClipWorX follows the language of macOS. To choose a language just for ClipWorX, go to System Settings › General › Language & Region › Applications.

More help

For information and contact details, visit deltaworx.de.